Difficult Conversations

How to Discuss What Matters Most

🕒 Backorders are ordered direct from the publisher. They can take a little longer to arrive than other titles. If your book has not reached you within four weeks, contact us and we'll cancel your order for you.
new york times

Description

The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. The Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you’ll learn how to:

– Decipher the underlying structure of every difficult conversation
– Start a conversation without defensiveness
 Listen for the meaning of what is not said
– Stay balanced in the face of attacks and accusations
– Move from emotion to productive problem solving

Publication date: 02/11/2010
Paperback / softback ISBN: 9780143118442 352 pages

You may also like…