Difficult Conversations

How to Discuss What Matters Most

new york times

Description

The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. The Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you’ll learn how to:

– Decipher the underlying structure of every difficult conversation
– Start a conversation without defensiveness
 Listen for the meaning of what is not said
– Stay balanced in the face of attacks and accusations
– Move from emotion to productive problem solving

Publication date: 02/11/2010
Paperback / softback ISBN: 9780143118442 352 pages

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